Playhouse is re-opening on July 24. This is what we've done to keep our community safe.

Dear Playhouse Friends,

It's been a long-time coming! During this period of closure, we have been diligently working and implementing all the safety protocols to keep our community healthy and prevent the spread of COVID-19.

This is what we have done for Phase 3 compliance:

- installed plexiglass shields at our box office / concession stand
- reduced seating capacity by 82%, from 277 seats to 50 seats.
- ensured ample physical distancing by cordoning off "no sit" zones in the cinemas -- available seats are distanced a minimum 2 metres apart
- consulted with our cleaning company and upgraded our nightly cleaning service in all areas of the cinema
- placed markers and signs in the cinemas to remind patrons of 2 metre physical distancing
- hand-sanitizers for guest use
- trained staff in increased cleaning and preventative hygiene measures, including the wearing of masks, frequent and effective hand-washing and social distancing protocols at all times
- increased fresh air ventilation and upgraded HVAC filtration in the cinema

This is what our re-opening will look like:

- reduced showtimes with more time between shows for cleaning
- during this stage of Phase 3, there will never be more than 50 people in the cinema. This means that we will ensure no queuing for the next show by putting lots of time between shows.
- concession combos have been added to our advance ticket option, and we would encourage patrons to purchase tickets in advance, as seating is limited. We do not have reserved seating selection at this time, so we would kindly ask guests to arrive at least 15 minutes before showtime. Restricted seating areas are clearly marked with yellow caution tape.
- in accordance with City of Hamilton Public Health Services, we will require all patrons to wear a mask in the lobbies, hallways and bathrooms. If patrons have forgotten their mask at home, we will have masks available at the cinema.
- if you don't wish to buy advance tickets, please consider using debit "tap" to simplify transactions.
- unless patrons are eating or drinking, or have a medical condition that prevents the wearing of a mask, we ask that patrons wear masks during the film (in accordance with Hamilton bylaw)
- seats, cupholders and arm rests will be wiped down with disinfectant cleaners between shows. High-touch areas in the cinemas will be cleaned by staff at regular intervals throughout their shifts
- Patrons are permitted to use the "emergency exits" to the right of the screen at the end of the film, if they wish. The emergency exit opens to our parking lot, please mind the step outside the door. We ask that patrons be patient during exiting, and do so in an orderly fashion, maintaining 6-feet separation. 

- frequent cleaning of washrooms by staff; physical distance reminders and mask-wearing required by patrons while in the washroom and hallway, mandatory hand-washing (of course, 20 seconds with soap and warm water)

- professional deep-cleaning and sanitizing of the cinema auditoriums every night

It goes without saying that we will ensure our health and the health of our staff through daily monitoring. As owner/operators and residents of Hamilton, the health of our community is of utmost importance to us.

With the measures we have taken and in light of the fact that our auditorium is a well-ventilated, large and spacious room, we strongly believe that the Playhouse will be a very safe place through the diligence of us all. If you are feeling ill, have travelled or have come in contact with anyone who has travelled or may have contracted COVID-19, we ask that you get tested and stay at home.

We recognize that COVID-19 may be a fact of life for some time to come; however, this does not mean we should stop doing the things that are meaningful to us AS LONG AS WE DO THEM RESPONSIBLY. Going to an independent cinema is a responsible way to enjoy "normal life" and appreciate and support local community at the same time.

We can't wait to see you!

Hand-sanitizer ready and Masks on!


Jacob and everyone at the Playhouse

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